We want you to be comfortable with your purchase. Please take a look at our Love Notes page to read all our rave reviews from customers!
If you are not completely satisfied with your purchase, it may be returned to us for a refund or store credit within 14 days from the day you received your goods.
RETURNS FOR REFUND OR EXCHANGE
Mantras + Miracles will accept items for a full refund if the item is returned in new and re-saleable condition within 14 days from the delivery date of your order.
To return or exchange an item, please follow these simple steps:
- Obtain an approval confirmation by contacting us HERE with your intention to return, either for refund or exchange. We will then send you our return address.
- Repack the item in a box or padded envelope along with the receipt slip.
- All returns must be shipped with a tracking number via a major carrier at the customer's expense.
When we've received and processed your return, the purchasing card will be credited for the merchandise amount only. We cannot refund shipping charges on return items.
We cannot accept returns or exchanges on custom orders unless a manufacturing fault of our own.
We cannot accept returns on crystals. If a crystal arrives broken, please send us a photo and we will replace the crystal or refund you.
SALE items are considered a final sale and not eligible for return or exchange.
M+M is not responsible for normal wear and tear on an item and will not except returns with signs of wearing or alterations.
We pride ourselves on exceptional quality, therefore manufacturing faults are rare. However, if you believe a piece of Mantras + Miracles Jewelry purchased from our online store is faulty, or breaks within 30 days of purchase, please contact us via email with a photo of the fault and your order number. We will either repair, replace or refund at our discretion.
We do not refund, repair or replace damaged vintage jewelry. Vintage items will be excepted back for normal return within 14 days ONLY if it is in the same condition which you received it and without damage or additional wear.
If a knotted or beaded item breaks, you may return it to us for repair. We will restring within 30 days of purchase free of charge. After 30 days a restringing fee will apply.
Please note that stones and finishing can be irregular and colors do vary making each piece unique. Variations in gemstones are not considered defects or faulty manufacturing, but part of their natural beauty.
Please note that vintage jewelry will always have imperfections and wear. We believe this makes it unique and special. If you do not like such style, please do not purchase vintage.
Please note that jewelry that is damaged through wear and tear is also not considered faulty.
Mantras + Miracles Jewelry purchased at one of our stockists should be returned to the store where the purchase was made, following their returns policy.
Please refer to our Jewelry Care page to maintain the beauty and longevity of your purchase.
Have questions? Hit us up at firstname.lastname@example.org. We're happy to help.